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Pre Order Policy

What is a pre-order?

pre-order is an order placed for an item which is not yet available, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand this information before proceeding to place a Pre Order.

When you pre-order an item from Jorbella it is reserved exclusively for you and will be shipped to you as soon as it arrives in our brick & mortar store. Your card is charged when the order is placed. 

Please note that we have no control over when a pre-ordered item arrives, however we generally only offer pre-order a week prior to when we expect to have the stock.

Please note when ordering a 'pre-order' item, any other items purchased in the same transaction will be shipped with your pre-order. If you have other items you would like to purchase, we ask that you check out and pay for those item/s separately. This will allow us to ship your other non pre-order items straight away. 

Pre-order items are able to be exchanged/refunded in accordance with our Refund Policy.