Pre-Order Policy

What is a pre-order?

A pre-order is an order placed for an item which is not available for immediate dispatch, however an allocation for stock is available for purchase. It is the customers responsibility to read and understand the following information before proceeding to place a pre-order.

When will my pre-order arrive?

When you pre-order an item from Jorbella it is reserved exclusively for you and will be shipped to you as soon as it arrives in our brick & mortar store. Payment is required when the order is placed. 

Please note that we have no control over when stock arrives to our brick & mortar store, however we generally only offer pre-order a week prior to when we expect to have the stock.

What if I have other items in my order?

When ordering a pre-order item, any other items purchased in the same transaction will be shipped with your pre-order. If you would like immediate dispatch for any other items in your order, we ask that you check-out and pay for those item/s separately. This will allow us to ship your other non pre-order items straight away. 

Pre-order items are able to be exchanged/refunded in accordance with our Refund Policy.